Refund Policy

 

Returns

Our policy lasts 15 days from the time you have received the item. If 15 days have gone by since you received your purchase, unfortunately we can not offer you a refund.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and proof of purchase. You may contact us by using the chat on the website or mailing in the item to 

Trina Nicole Company

1446 Bridford Parkway -H

Greensboro NC 27407

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 3 to 5 business days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again or credit card company, it may take some time before your refund is officially posted. (Usually 3 to 5 business days)

If you’ve done all of this and you still have not received your refund yet, please contact on the website chat box a customer service will be there to help you.


Shipping

To return your product, you should mail your product to: 1446 Bridford Parkway-H  Greensboro North Carolina US 27407


You will be responsible for paying for your own shipping costs for returning your item unless you chose expedited shipping at checkout.(Shipping costs are non-refundable.) 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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